PhillyBox.com
PhillyBox.com - Privacy Policy
This Privacy Policy is designed to be comprehensive and transparent about our data practices at Under Design and PhillyBox.com. We are committed to protecting your privacy while providing top-of-the-line private mailbox and package management services.
Introduction
PhillyBox.com, a division of Under Design ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our package receiving and management services, including our website and mobile applications (collectively, the "Service").
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Create an Account: Name, email address, phone number
- Set Up Service: Shipping address, billing address, emergency contact information
- Package Information: Package details, delivery preferences, special instructions
- Communications: Messages, support requests, feedback, and correspondence with us
- Form 1583: Government-issued identification and Form 1583 authorization for mail forwarding services
Information We Collect Automatically
When you use our Service, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited
- Location Information: General location based on IP address
How We Use Your Information
Core Service Operations
- Process and manage package deliveries
- Verify your identity for postal compliance
- Send package arrival and pickup notifications
- Provide customer support and respond to inquiries
Service Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionalities
- Conduct research and analytics
- Optimize our website and user experience
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission and storage encryption
- Access Controls: Limited access to personal information on a need-to-know basis
- Authentication: Multi-factor authentication for admin accounts
- Monitoring: Continuous monitoring for security threats
- Payment Security: All payment information is processed through PayPal, a PCI DSS compliant service
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access and Portability: Request access to your personal information
- Correction and Updates: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Marketing Communications: Opt out of marketing emails through unsubscribe links
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- PhillyBox.com
5131 West Girard Avenue Suite A
Philadelphia, PA 19131-4403 - Email: info+phillybox@undr.com
- Website: http://phillybox.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending an email notification to your registered email address. Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.